Refund Policy

1. Digital Products (Instant Downloads)

All digital items—including templates, planners, invitations, labels, printable files, and design assets—are non-refundable.

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This is because digital products:

• Cannot be returned

• Are accessible immediately after purchase

• Are considered “used” once downloaded

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Therefore, all digital sales are final.

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If there is an issue with the file (corruption, incorrect format, missing pages, etc.), please contact us and we will happily repair or replace the digital item.

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2. Custom Work & Personalized Designs

Custom orders require significant time and creative labour. For this reason:

• All custom design deposits are non-refundable.

• Once design work has begun, the order cannot be cancelled.

• Changes after approval may result in additional fees.

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Refunds will not be provided for:

• Change of mind

• Not liking the final design after approving earlier drafts

• Incorrect information provided by the customer

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Studio K Design Co. is committed to working collaboratively and will make reasonable revisions to ensure customer satisfaction.

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3. Physical Products

If you purchased a physical product (such as printed invitations, signs, apparel, or labels), refunds may be available only under specific conditions:

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A. Refunds are NOT offered for:

• Buyer’s remorse

• Ordering the wrong size, colour, or quantity

• Delays caused by shipping carriers

• Incorrect address provided by the customer

• Natural variations due to handmade or custom processes

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B. Refunds MAY be offered if:

• The product arrives damaged

• The wrong item was delivered

• There is a clear production error made by Studio K Design Co.

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In these cases, you must notify us within 7 days of delivery, providing:

• Order number

• Photos of the item

• Photos of packaging (if damaged)

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If approved, we will either replace the item or issue a refund at our discretion.

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4. Errors & File Issues (Digital or Printed)

If the mistake was made by Studio K Design Co., we will correct it at no additional cost.

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If incorrect information (names, dates, colours, details, etc.) was provided by the customer, the customer is responsible for the cost of re-printing or re-editing.

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5. Technical Problems Downloading Digital Files

If you experience issues accessing your files, contact us at studiokdesignco@outlook.com.

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We will happily resend files or provide an alternative format if needed.

However, technical limitations on your personal device (e.g., outdated software, incompatible apps) do not qualify for refunds.

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6. Processing Time for Approved Refunds

If a refund is approved:

• Refunds are typically processed within 5–10 business days

• Refunds will be issued to the original method of payment

• Studio K Design Co. is not responsible for delays caused by your bank, card issuer, or PayPal

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7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting Studio K Design Co. first will result in:

• Immediate termination of access to all digital products

• Cancellation of ongoing custom work

• Possible legal action for fraudulent disputes

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We are always willing to resolve issues fairly—please email us first.

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8. Contact Information

For refund inquiries or concerns, please contact:
Studio K Design Co.
Email: studiokdesignco@outlook.com
Location: Regina, Saskatchewan, Canada

We typically respond within 1–3 business days.